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Hospitality

2026-07-22 · 7 min read

Direct bookings vs. OTAs: the maths for a Mauritian guesthouse

Online travel agencies take 15–18% commission. A direct-booking website costs money up front. Here's when the website pays for itself.

If you run a guesthouse and most of your bookings come through an online travel agency, you're paying 15–18% commission on every booking — to a platform that already found the guest for you. The guest searched your name. They wanted to book with you. The OTA just stood in the middle and took a cut.

A direct-booking website doesn't remove the OTAs — they're still useful for filling rooms you can't fill yourself. But it gives the guests who already want to book direct a way to do it, and it gives you the commission back.

The maths works in your favour faster than most people expect. If even a modest share of your OTA bookings move to direct, the commission you keep starts covering the cost of the website within the first year. After that, every direct booking is commission you simply don't pay — indefinitely.

The catch: the website has to actually work. It has to load on a phone at the beach, take a booking without forcing a deposit, and make 'book direct for the best rate' obvious. A broken or slow site sends people straight back to the OTA. That's why we build it properly, and why we come back 60 days later with the numbers.

Felicite Mathieu, founder of LAKOZE

Written by

Felicite Mathieu — Founder, LAKOZE

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